Refund & Cancellation Policy
Last updated: 28 August 2026
Draft notice: reflects the plan structure live on the pricing page today (a monthly prepaid photo-generation plan, paid manually each cycle — not an auto-renewing mandate). If billing changes to auto-recurring, this policy needs updating to match RBI's e-mandate rules before that ships. Review by a licensed advocate is recommended before this is treated as final.
1. How billing works
A TryZevar plan is a prepaid allowance of photo generations for one month, paid upfront via Cashfree Payments. It is not an auto-renewing subscription — each billing cycle is a separate purchase you make when you choose to continue.
2. Failed generations are never charged
If a photo generation fails — for example, the AI service returns an error, times out, or no image is produced — that attempt does not count against your monthly allowance and you are not charged a per-photo overage fee for it. This is enforced automatically by the app, not something you need to request.
3. Refunds on a completed plan purchase
- Because a plan grants immediate access to a month of photo generations, purchases are non-refundable once the plan is active, except as described below.
- If you were charged for a plan due to a verified technical error on our side (for example, a duplicate charge, or a charge where no plan was activated), contact us within 7 days and we will refund the affected amount in full to your original payment method.
- If you believe you were charged incorrectly for any other reason, contact us within 7 days of the charge — we review these on a case-by-case basis.
4. Refund timeline
Approved refunds are processed back to your original payment method through Cashfree Payments, typically within 5–7 business days, though your bank may take longer to reflect it.
5. Cancelling
Since plans are prepaid per month and not auto-renewing, you cancel simply by not purchasing the next cycle — there is no subscription to actively cancel, and no cancellation fee. If you would like your account closed entirely, contact us and we will do so; see our Privacy Policy for what happens to your account data after closure.
6. Disputes and escalation
If you're not satisfied with how a refund request was handled, you can raise it again with the contact below, or escalate a payment-specific dispute directly with Cashfree Payments or your bank/card issuer.
7. Contact
Email: tryzevar@gmail.com
WhatsApp: +91 96374 38044